Sometimes knowledge needs to be captured from a single individual, either as part of a Learning History, or because the individual is retiring or moving jobs. In cases such as this, the Knowledge-capture interview is your best approach.
Employee turnover is costly. Knowledge capture using skilled interviewers enables organisations to reduce these costs by keeping much of the 'at-risk' knowledge held in an employee's head instead of losing it to retirement or, worse, competitors.
Our process for knowledge-capture interviewing contains the following elements: - Identification of the knowledge which needs to be captured - Prioritisation of the knowledge topics - In-depth knowledge interviewing, to discover the core deep knowledge and capture the stories that bring this to life - Packaging the knowledge into a reusable Knowledge Asset for others
Knowledge-capture interviews enable organisations to: - Mitigate the risk of knowledge loss, notably in priority specialist areas - Reduce the costs associated with 're-inventing the wheel' - Demonstrate to the wider workforce the need to record, retain and re-use knowledge throughout careers, not just on departure