By Cory L. Cannon
Foundations of Knowledge Management is a practical beginner’s guide that explains how organizations can improve performance by creating, sharing, retaining, and applying knowledge through people, processes, technology, culture, and governance. It also shows how Knowledge Management supports lessons learned, organizational learning, and AI readiness by providing a roadmap, core practices, and governance mechanisms that help turn knowledge into better decisions and action.
By Brian McBreen, Pawan Handa, Cory Cannon, Michael Molina, Alexeis Garcia-Perez, Denise Bedford, and Liz Herman
Build strategic intelligence for the knowledge economy. This practical guide presents a clear framework grounded in knowledge capital, helping managers adapt existing tools and develop new approaches to navigate dynamic markets, evolving organizations, and complex decision-making in a rapidly changing business environment.
By Nick Milton & Patrick Lambe
A practical guide to Knowledge Management aligned to ISO 30401:2018 that explains how to build and implement a knowledge management framework tailored to an organization’s needs. It also examines the role of AI and data analytics, covering people, processes, technology, and governance, with international case studies, templates, and checklists for effective KM implementation.
By Stephanie Barnes and Nick Milton
Design a Knowledge Management strategy that delivers real business impact. This practical, step-by-step guide introduces the proven Barnes–Milton approach to building, implementing, and sustaining KM programs that align with business goals, gain stakeholder buy-in, and drive measurable results—whether you’re starting fresh or revitalizing an existing program.
By Nick Milton
Turn lessons learned into lessons applied. This practical, practitioner-level guide shows project, quality, and senior managers how to design and improve lessons learned systems that actually drive action. Drawing on real-world successes and failures, the book takes a holistic approach—from identifying lessons to reapplying them—supported by case studies from industry and the public sector.
By Nick Milton
Make Knowledge Management work where it matters most—within teams and projects. This practical guide shows how KM can be applied at every scale, from small teams to large, multi-company projects. Featuring proven techniques such as Peer Assists, Project Retrospects, KM plans, and self-audits, the book is packed with real-world examples from successful organizations.
By Tom Young and Nick Milton
Boost sales performance by putting knowledge to work. This practical guide shows how Knowledge Management can be embedded into sales and marketing processes to improve reuse, increase win rates, and drive consistent results. Packed with proven models, tools, and real-world case studies, it helps managers and practitioners design effective KM approaches from scratch or benchmark existing practices against world-class examples.
By Nick Milton, Chris Boyd, Amy Halverson, Ian Rodwell, and Katerina Menhennet (Editor)
Navigate the future of Knowledge Management in law firms. This essential post-pandemic guide explores how KM is evolving in response to hybrid working, legal technology, data-driven practices, and rising client expectations. Featuring insights from leading KM experts and global law firms, it offers practical strategies to modernize KM approaches, strengthen collaboration, and turn knowledge into a lasting competitive advantage.
By Nick Milton, Karen Battersby, Liz Hobbs, Peter Brown, and Dominique Poole Avery
Understand and apply global Knowledge Management best practices. This guide brings ISO 30401—the first international KM standard—to life, showing how organizations can benchmark and improve their KM practices. Filled with real-world case studies, it turns the principles of the standard into practical strategies for effective KM implementation.