Case Study

A client was investigating the concept of Knowledge Management, trying to assess what value it might deliver, and therefore how much they should invest in Knowledge Management implementation.

They asked us to work with them on a few "proof of concept" exercises. The first was a Retrospect of an R&D project which had gone massively over-budget. We held the retrospect, packaged the knowledge, and also created some video stories of young engineers analysing the reasons for this overrun.

When senior management saw the quality of the analysis in the video, and the richness of the knowledge asset, they became convinced of the value Knowledge Management would bring to them, and invested wisely in an implementation program.

Knowledge Management pilots

A key component of your knowledge management strategy involves running some Knowledge Management pilot projects. A Knowledge Management pilot project is a project where knowledge management can be applied within the business, to address a specific business problem, and to deliver measurable results, and also to act as a proving ground for Knowledge Management within the business.

Knowledge Management pilot purpose

Knowledge Management pilot projects are valuable at three stages during implementation.

- During the earliest stages (Assessment or Pre-Assessment), to deliver proof of concept. At this stage you are not answering "How does Knowledge Management work for us", rather seeking to answer "Would Knowledge Management work for us at all?"
- During the Selection phase, in order to test specific Knowledge Management tools and techniques, to answer the question "Would this Knowledge Management tool or process form part of our Knowledge Management framework? If so, what modification would it need?"
- In order to validate and perfect the Knowledge Management framework. At this stage you are seeking to ask the question "What changes do we need to make to our Knowledge Management framework before finalising it for roll-out?"

Knowledge Management pilot method

We will work with your KM team to help you develop an understanding of the key knowledge areas within your organisation, the important stakeholders and the potential early adopters. We will then work with selected stakeholders to select and define Knowledge Management pilot projects that will serve as the template for other projects and applications in your organization.If required, we can work with you to deliver the Knowledge Management pilot projects.

Knowledge Management pilot benefits

A successful high-profile Knowledge Management pilot project is usually a break-through moment for Knowledge Management, delivering not only a proof of concept, but also a test of the proposed Knowledge Management Framework (or selected elements of that Framework).

Knoco Ltd.

Knowledge Management services

Case Study

Knowledge Management pilots