What Is Knowledge Management?
After more than two decades immersed in Knowledge Management across military, government, consulting, and corporate environments, I have learned one consistent truth: Knowledge Management is not a buzzword, and it is not a software deployment. Knowledge Management is a strategic discipline that helps organizations learn faster than their environment changes. It strengthens decision making, reduces […]
The Allure of Technology
In today’s digital rush, organizations often jump head-first into implementing new technologies — AI systems, data lakes, collaboration platforms, or analytics dashboards — believing that the right tool will automatically solve their knowledge problems. However, this approach can be likened to buying expensive gym equipment without ever assessing your fitness goals, capabilities, or habits.
Global Knowledge Management Week 2025: A Snapshot
Every year globally connected KM practitioners, networks and organizations pause for a moment of alignment, sharing and celebration in what we now recognize as Global Knowledge Management Week (KM Week). This event provides a focal point for raising the visibility of knowledge management (KM) as a discipline, reinforcing its relevance across sectors and geographies, and encouraging coordinated activity, dialogue and reflection.
In Conversation with… Cory Lee Cannon
Ever wonder how other knowledge and information (K&IM) professionals work? How did they get into K&IM and to their current position? You will get a glimpse in this interview series with K&IM professionals, “In Conversation with…,” and perhaps even discover potential candidates for your career mentor. June Huang, K&IM professional, CILIP K&IM group committee member, […]
The Strategic Imperative of Implementing a Knowledge Management Program Prior to Artificial Intelligence Deployment
The contemporary digital landscape is marked by an accelerated adoption of Artificial Intelligence (AI) technologies, promising enhancements in efficiency, decision-making, and innovation. However, many organizations falter in realizing these gains due to unstructured, inaccessible, or siloed knowledge assets. Deploying AI without a foundational Knowledge Management (KM) program introduces significant risks, including poor algorithmic training, ethical concerns, and suboptimal returns on investment. This article outlines the core benefits of establishing a KM program before AI deployment. It explores knowledge discovery, contextualization, governance, and organizational readiness as critical enablers for responsible, strategic, and high-impact AI adoption.
AI Integration in Knowledge Management: A Practical Guide for Organizations in 2025
Discover how AI is transforming Knowledge Management in 2025 with innovative tools like Microsoft CoPilot, ChatGPT, Ollama, and RAG systems. Learn practical steps for integrating AI to streamline information management, boost efficiency, enhance decision-making, and secure sensitive data. Stay ahead with actionable insights on implementation, employee training, and measuring success, and prepare your organization for a smarter, AI-driven future.
The Intersection of Knowledge Management and Artificial Intelligence in Decision-Making
In today’s dynamic organizational landscape, decision-making has become more complex, requiring rapid access to vast amounts of information and the ability to process it in ways that lead to actionable insights. Knowledge Management (KM) and Artificial Intelligence (AI) offer critical tools in addressing this challenge. Both fields, when integrated effectively, create systems that enhance decision-making processes by combining human expertise with AI’s advanced data analysis capabilities. The intersection of KM and AI not only streamlines the flow of information but also augments the human ability to draw insights, thus fostering more informed, strategic, and timely decisions.
Importance of data management for data driven decision-making
As an expert in Knowledge Management with over two decades of experience, I’ve witnessed firsthand the transformative power of effective Data Management in fostering a data-driven decision-making culture within organizations. In today’s digital age, the ability to harness data for informed decision-making is not just an advantage—it’s a necessity for survival and growth.
Knowledge Management in a Toxic Organization
Knowledge Management (KM) program in a toxic organizational climate presents unique challenges. A toxic environment, characterized by distrust, poor communication, and conflicting interests, can hinder the free flow of information and knowledge critical for organizational learning and innovation.
Recommended Reading for Knowledge Managers
I get asked a lot about what books in the vast galaxy of Knowledge Management do I recommend. There exist powerful tomes that illuminate the path towards effective organizational knowledge stewardship. This article delves into the wisdom encapsulated within twelve pivotal books that have significantly contributed to the discipline of Knowledge Management. Each of these […]